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How EmblemHealth streamlined claims processing

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Case study

To boost sales, a telecom makes a smart call

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Fast, accurate bond compliance screening

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Utility’s IPA fuels growth and saves $10M

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Leading insurer clears complex claims quickly

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WHY IPA?
GREATER ROI.

Robotic process automation? All well and good. But with the right strategy, tools and know-how, intelligent process automation can accelerate performance and enable real value and ROI.

You know the hazards of outdated manual processes that impede scale…waste precious people resources…and create inefficiencies and errors that derail performance and profitability. The answer is intelligent process automation. But what to automate? How to automate it? And make it intelligent? Without the right plans, tools and resources, your IPA efforts can cause more harm than good across the enterprise.

Cognizant can help. Our IPA solutions make your processes smarter. We’ll elevate workforce productivity by automating not only mundane tasks, but also end-to-end business operations. Combining robotic process automation with machine learning and cognitive technologies to create intelligent operations, we offer IPA solutions that accelerate productivity. The result: streamlined business performance and customer experiences—and more efficient and effective operations. 

Intelligent Process Automation solutions

Expand your automation horizon—and your returns—with Cognizant’s comprehensive intelligent automation solutions.

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Intelligent Automation in Business Processes (IABP) Solutions PEAK Matrix? Assessment 2020

Cognizant is positioned as a leader in IABP Solutions by Everest Group. The PEAK Matrix report recognizes Cognizant's outcome-focused intelligent automation solutions and offerings that helped clients scale RPA implementations and attain key business benefits—higher speed, improved accuracy and enhanced customer experience. 

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Cognizant named The RPA Turnaround Specialist by Forrester

The Forrester Wave?: Robotic Process Automation Services, Q4 2019 reports Cognizant as a Leader among Robotic Process Automation (RPA) service providers. Cognizant has supported customers by successfully setting up the automation CoE, emphasizing straight-through process automation and tracking the RPA program back to outcomes. 

With RPA, Cognizant's banking and financial services client reduced average handling time by more than 97% and realized a 60% increase in loan processing capacity.

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Healthcare Business Process Automation Solutions PEAK Matrix? Assessment 2019

Digital solutions play a critical role and within digital, automation (RPA and AI) is one such solution that has garnered maximum mindshare of enterprises during the last few years. Some of the benefits that enterprises can achieve by implementing automation solutions include cost savings, enhanced customer experience and quality, revenue growth, better population health, improved speed, security, and governance and compliance. 

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$10 million

in annual savings with automation center of excellence.

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OFFERINGS

ELIMINATE MUNDANE TASKS. ELEVATE PRODUCTIVITY.

Our agnostic solutions are configured to seamlessly integrate with your unique operations and underlying technology. As a market leader, we have expertise in implementing automation processes and harmonizing legacy technologies into a responsive digital backbone.

  • ENTERPRISE AUTOMATION

    STREAMLINE WORKFLOWS WITH ENTERPRISE AUTOMATION

    Cognizant Enterprise Automation provides clients everything they need to maximize value from their automation efforts.

    Spanning robotic process automation, artificial intelligence, machine learning, smart analytics and other leading technologies—our enterprise automation offering equips you with the tools and services you need across the automation ecosystem.

    We help automate repetitive tasks and end-to-end process, create intelligent operations that think and learn and bridge the gaps within functions and across offices to achieve next level transformation.

    Including advisory service to help with vision, strategy and planning, professional services for implementation and transformation and, managed services for maintenance and optimization, Cognizant Enterprise Automation provides what you need every step of the way.

  • OPERATIONAL INSIGHTS

    HARNESS INSIGHT TO REVEAL NEW OPPORTUNITIES

    As analytic capabilities expand, companies have more ways of exceeding customer expectations. Spanning processes end-to-end, embedded analytics provide the intelligence you need to stay in front of customers and the competition.

    Operational analytics becomes incredibly powerful when used strategically. Enterprises can harness insights to identify new ways to service customers, new products and services to develop and new outcomes to pursue, such as opportunities to create new revenue streams and cost savings.

    And with the right data structures and systems of intelligence, enterprises can automate how analytics are leveraged to adapt to customers and deliver deeply personalized experiences.

  • AUTOMATION AS A SERVICE

    AUTOMATE REPETITIVE WORK TO UNLEASH INNOVATION

    Robotics-as-a-Service (RaaS) is the most advanced robotic process automation, delivered as a service for high volume human labor.

    Unlike legacy automation tools, it can replace any human process that does not require intuition. The robots handle a broader set of work allowing staff to focus on processes that require human to human interaction. The robots are deployed on the virtual machines alongside applications they interface with and the deployment model follows client requirements.

    RaaS enables consistent results, faster processing, fewer errors, high scalability and improved compliance and traceability.

    Cognizant helped a leading global healthcare company to achieve $1,800,000 in labor savings over 3 years in daily production. In addition, RaaS enabled a national health record vendor expedite the claim management process significantly which in turn helped it save 70% in labor costs.

TAKE THE FIRST STEP

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.

Let’s talk about how digital can work for your business.

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